Patient Experience
While obtaining high patient satisfaction scores is essential, we believe developing a culture of service is just as important. Each of our associates plays an essential role in the care of all patients. Crafting the personalized experience begins with hiring the right people – people with a passion for food, a heart for hospitality and the spirit to serve.
Positive Impressions™
Consumerism has gripped healthcare. Patients and their families feel more empowered; they examine social media and review star ratings to decide how they want to experience healthcare. Thus, every facility understands its brand is important to its future. Perceptions matter. Reputation matters. Little things can impact a patient/family assessment either way – good or bad.
In 2014, we adopted our results-proven Positive Impressions approach to enhance the patient experience. Positive Impressions is a core belief that drives everything we do. It includes training strategies for frontline associates and provides specialized resources to support focused experiences.
Only Morrison Healthcare and Crothall Healthcare offer patient experience specialists. Our Positive Impressions team of more than 300 managers focuses only on improving the healthcare experience at each of our client facilities. Our VP of patient experience has created programs that deliver, and the talented team members see to it that they are executed to perfection.
CBORD
Patient Solutions
Clinical Expertise
Morrison Healthcare understands the challenges that arise from maintaining a specific set of standards. We will execute all prescribed therapeutic diets in collaboration with and per specifications of clinical leadership at Orlando Health. Additionally, Morrison Healthcare is an expert in the field at implementing IDDSI and has a robust set of materials to ensure a successful launch and ongoing program.
Aundrea Mills, Chief Nursing Officer for Compass One Healthcare
Aundrea Mills is the first CNO for Morrison Healthcare. She joined the team in 2021 in this pioneering role to help develop training on nurse engagement techniques and to further our relationship with the American Nurses Association. Aundrea was most recently the CNO for the Covenant Health Morristown-Hamblen Healthcare System. Throughout her career, she has worked within health systems such as Community Health Systems and LifePoint in various clinical and leadership roles.
Aundrea’s passion for and success in driving patient experience and process improvements, coupled with her direct knowledge of hospital C-suite dynamics, has been a great value-add to our organization.